MineWhat Support
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Knowledge base
Functionality Support
Dashboards
5
Custom dashboards
How can I add a widget to my dashboard?
How do I set up email updates for my dashboards?
Deleting a dashboard
Editing a dashboard
Collections
12
What exactly are collections/boards?
Default Boards
User Created Boards
How to create a pin board?
How to create a search board?
View all 12
Shopper Segmentation
4
What are Shopper Segments?
Creating a new shopper segment
How many rules can I add to a shopper segment?
How can I see insights for a segment?
Insights
2
Do I have to create my own insights all the time?
Creating Insights
Campaigns
6
What are campaigns?
How can I access the data on a campaign?
What happens when I close a campaign?
Can I create custom insights for my tracked campaigns?
Changing the attribution model on the campaign
View all 6
Collaborate
5
Activity Feed
Notifications
How do I create a comment?
Can I reply to a comment from the activity feed?
What can I comment on?
Sandbox
6
What is the Sandbox?
Is the Sandbox free?
What can I do on the Sandbox?
Is there anything I can't do on the Sandbox?
Will you be using my data for the sandbox?
View all 6
Search, filters and stacked graphs
2
What filters can I access?
Using the stacked graph
General
Pricing & Billing Info
9
Can I switch plans?
What modes of payments do you accept?
Do you have any minimum periods of commitment?
Are there any discounts for startups?
Are there any discounts for long term commitments?
View all 9
Data Security
4
Do you collect any personal information ?
Is my data private?
Is my data secure?
How can I recover my login details?
Product Information
4
So you give me numbers, how is that different from any of the other (free) analytics tools I could use?
What do you mean by product level metrics?
What is the sandbox?
Is the Sandbox free?
MineWhat Chrome plugin
4
How can I use the MineWhat Chrome plugin?
Who else can see my data?
The plugin doesn't seem to be working!!!
What is the number am I seeing on the products?
Setting Up
Integration
7
Using Javascript Tags
Do I have to integrate the script directly onto my production url?
Why didn't the verification work?
Do you support Google Tag Manager for integration?
I need help with integration on Shopify
View all 7
Things to do once you get Started
4
Invite a colleague
Consider using the API
Play around in the Sandbox
Personalize your dashboard
MineWhat University
Week 1
11
Local Heroes: Top Purchases from the best locations.
Search Magnet: Products most searched for on different devices
Insights on user created product groups
Segmenting search results
Competitive positioning with MineWhat
View all 11
Use Cases
Use Cases for Online Marketers
4
I am running multiple campaigns over social media for different campaigns, how can I see which one is not doing well?
Can I get insights on more devices than the ones listed?
Can I get insights on more traffic sources than the ones listed?
How can I track what’s happening in my campaign in real time?
Use Cases for Merchandisers
11
How do you tell me which products to run discounts on?
How do you help me with my landing page?
How do you define a low performing category?
How can I know which one of my t-shirts are getting the most purchases?
What if I want to compare only 1 specific category to a similar category on my competitors site? Is that possible?
View all 11
Use Cases for Everyone
5
How do I find out more about impulsive buys?
How can I communicate on your product with team members?
How can I compare shoppers from different locations?
What if all of my teammates are not using the app, how can I communicate my ideas to them?
You’ve shown me revenue per location, but what about which location had a drastic decrease in revenue that it was bringing in?
Troubleshooting
Data not available
4
Data missing on reports, help!!!
I can't see revenue data on my GA Visualizer account.
Purchase data not available
Search based reports are not available
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