MineWhat Support

Dashboards 5

• Custom dashboards
• How can I add a widget to my dashboard?
• How do I set up email updates for my dashboards?
• Deleting a dashboard
• Editing a dashboard

Collections 12

• What exactly are collections/boards?
• Default Boards
• User Created Boards
• How to create a pin board?
• How to create a search board?

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Shopper Segmentation 4

• What are Shopper Segments?
• Creating a new shopper segment
• How many rules can I add to a shopper segment?
• How can I see insights for a segment?

Insights 2

• Do I have to create my own insights all the time?
• Creating Insights

Campaigns 6

• What are campaigns?
• How can I access the data on a campaign?
• What happens when I close a campaign?
• Can I create custom insights for my tracked campaigns?
• Changing the attribution model on the campaign

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Collaborate 5

• Activity Feed
• Notifications
• How do I create a comment?
• Can I reply to a comment from the activity feed?
• What can I comment on?

Sandbox 6

• What is the Sandbox?
• Is the Sandbox free?
• What can I do on the Sandbox?
• Is there anything I can't do on the Sandbox?
• Will you be using my data for the sandbox?

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Search, filters and stacked graphs 2

• What filters can I access?
• Using the stacked graph

Pricing & Billing Info 9

• Can I switch plans?
• What modes of payments do you accept?
• Do you have any minimum periods of commitment?
• Are there any discounts for startups?
• Are there any discounts for long term commitments?

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Data Security 4

• Do you collect any personal information ?
• Is my data private?
• Is my data secure?
• How can I recover my login details?

Product Information 4

• So you give me numbers, how is that different from any of the other (free) analytics tools I could use?
• What do you mean by product level metrics?
• What is the sandbox?
• Is the Sandbox free?

MineWhat Chrome plugin 4

• How can I use the MineWhat Chrome plugin?
• Who else can see my data?
• The plugin doesn't seem to be working!!!
• What is the number am I seeing on the products?

Integration 7

• Using Javascript Tags
• Do I have to integrate the script directly onto my production url?
• Why didn't the verification work?
• Do you support Google Tag Manager for integration?
• I need help with integration on Shopify

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Things to do once you get Started 4

• Invite a colleague
• Consider using the API
• Play around in the Sandbox
• Personalize your dashboard

Week 1 11

• Local Heroes: Top Purchases from the best locations.
• Search Magnet: Products most searched for on different devices
• Insights on user created product groups
• Segmenting search results
• Competitive positioning with MineWhat

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Use Cases for Online Marketers 4

• I am running multiple campaigns over social media for different campaigns, how can I see which one is not doing well?
• Can I get insights on more devices than the ones listed?
• Can I get insights on more traffic sources than the ones listed?
• How can I track what’s happening in my campaign in real time?

Use Cases for Merchandisers 11

• How do you tell me which products to run discounts on?
• How do you help me with my landing page?
• How do you define a low performing category?
• How can I know which one of my t-shirts are getting the most purchases?
• What if I want to compare only 1 specific category to a similar category on my competitors site? Is that possible?

View all 11

Use Cases for Everyone 5

• How do I find out more about impulsive buys?
• How can I communicate on your product with team members?
• How can I compare shoppers from different locations?
• What if all of my teammates are not using the app, how can I communicate my ideas to them?
• You’ve shown me revenue per location, but what about which location had a drastic decrease in revenue that it was bringing in?

Data not available 4

• Data missing on reports, help!!!
• I can't see revenue data on my GA Visualizer account.
• Purchase data not available
• Search based reports are not available