Here's some information that will helpful if this happens.
- We periodically make updates to the plugin, always ensure that you have the latest version for the best results.
- You will need to be logged in to your MineWhat account for the plugin to work.
- The plugin will work only on the eCommerce store associated with your account.
- If the pointers above don't seem to be helpful with the issue you are facing, please write in to us at support@minewhat.com and we will look into it right away.